We are working with a well-established business based in rural Leominster for a Technical Sales Administrator on a full-time permanent basis. This role will be operating within a specialist technical products sector, supporting customers across sales, logistics and order fulfilment activities. The role will suit a highly organised and customer-focused Administrator who enjoys working within a collaborative office delivering a professional, efficient service.

What you can expect:

• Salary: up to £28,000 - £30,000 depending on experience
• Monday to Friday, 9am – 5pm or 08.30am – 4.30pm with a 30minute lunch break
• 21 days annual leave plus bank holidays (increasing after 2 years’ service by 1 additional day per year, up to a maximum of 5 additional days)
• NEST pension scheme
• Discretionary bonus based on company performance

What you will be doing:

• Acting as the first point of contact for customer sales enquiries
• Processing customer orders accurately and efficiently through to dispatch and invoicing
• Redirecting technical enquiries to the relevant departments where required
• Liaising with warehouse and logistics teams to coordinate deliveries and track shipments
• Maintaining accurate customer records and updating internal systems
• Supporting customers with delivery updates, order queries and general account enquiries
• Assisting the accounts department with customer queries, credit checks and export documentation
• Building positive and professional customer relationships to support repeat business
• Providing support across other departments when required, including sales, warehouse and administration
• Representing the business professionally at company events and exhibitions

What we are looking for:

• Previous experience within a sales administration, customer service or office support role
• Strong communication skills with a professional and structured telephone manner
• Confident dealing with customers, suppliers and colleagues at all levels
• Highly organised with strong attention to detail and the ability to manage multiple tasks
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook
• Experience using Sage 50 or similar accounts/order processing systems would be advantageous
• Team-oriented approach with a flexible and proactive attitude
• Comfortable working within a professional customer-facing environment
• Strong written communication and administrative skills