We are recruiting on behalf of our Ludlow-based client for a full-time, permanent Sales Administrator to join their busy office. The ideal candidate will be capable, proactive and confident using their initiative, with strong customer service and IT skills. The ideal person will come from an administration or customer service/sales background, they will be a supportive team member, ready to take ownership of their own workload, and be receptive to additional responsibilities.

What you can expect with this role:

• Salary: Competitive and negotiable, depending on experience
• Working hours: Monday to Friday, 8.30am - 5pm with 30minutes for lunch
• One day per week covering 8am – 6pm, with an earlier finish on another day to total 40 hours per week
• Annual leave: 20days plus bank holidays

What you will be doing:

• Work alongside colleagues in the sales team providing quotations and pricing information to customers
• Processing customers’ orders from the company website and transposing into the ERP system
• Assisting customers with website ordering
• Handling incoming calls and webchats for the sales department
• Converting warm sales opportunities to confirmed sales
• Maintain customer databases and update regularly
• Compile sales order pack requests for customers ready to be emailed
• Compile relevant weekly and monthly reports for the sales manager
• Liaising with customers and suppliers

What we are looking for:

• Standards driven, detail-orientated, and capable of taking ownership of their own work
• A self-motivated individual who can use their initiative and work proactively as part of a team
• Receptive to learning and taking on additional responsibility
• IT literate with experience of databases and MS Office
• Administration experience would be advantageous, with working knowledge of reactive sales processes such as webchats and online enquiries
• Courteous and focused on providing a consistently high standard of service
• Able to multi-task effectively in a fast-paced environment and work to strict deadlines