We are currently seeking a Receptionist/Administrator to join our client in Leominster, Herefordshire. 

This is a temp to perm position, offering full time working hours and an opportunity to make a meaningful impact on the patient experience.

What you can expect:

• Salary: £13.45 per hour
• Hours: Monday to Thursday 8am – 4pm, Friday 10:30am – 6:30pm with a 30minute lunch break (37.5 hours per week)
• A supportive team environment with training provided
• Opportunities to assist across different administrative functions
  

What you will be doing:

• Welcoming and assisting patients, providing a friendly and professional first point of contact
• Managing appointment bookings, cancellations, and rescheduling as required
• Handling patient inquiries, both in person and over the phone, and directing them to the appropriate healthcare professionals
• Maintaining patient records, ensuring accuracy and confidentiality
• Handling administrative tasks such as data entry, filing, and general office support
• Collaborating with healthcare staff to facilitate a seamless patient experience
  

What we are looking for:

• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Prior administration experience advantageous
• Proficiency in using office software and computer systems
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• Empathy and patience when dealing with patients
• Previous experience in a healthcare or customer service role is a plus but not required