We are working with a growing specialist workwear business for an Operations Lead on a full-time permanent basis in Ross on Wye. The role will suit someone with prior experience within an Operations role to take ownership of the day-to-day production, warehouse, stock control and purchasing operations. This is a varied management role offering the opportunity to lead a growing team, improve processes and play an important part in the continued growth of the business. Combining modern production techniques, technology and a strong focus on customer service, the business is committed to delivering high-quality products and reliable turnaround times.

What you can expect:

• Monday – Friday, site based (office hours)
• Salary £32,000 - £35,000 per annum, depending on experience
• A supportive and growing business with a focus on continuous improvement, technology and innovation
• Free on-site parking
• 20 days annual leave plus bank holiday, with an additional day of annual leave for your birthday
  

What will you be doing:

• Taking ownership of day-to-day production and warehouse operations, ensuring customer orders are completed accurately and on time, setting clear expectations and priorities
• Monitoring machinery performance, minimising downtime and identifying opportunities to improve productivity
• Driving the achievement of the business's 72-hour order turnaround target
• Maintaining an efficient, organised and safe warehouse environment
• Overseeing regular stocktakes, investigating discrepancies and improving stock accuracy
• Ensuring smooth procurement processes to meet production and customer requirements
• Negotiating with suppliers to achieve the best combination of price, quality and service, developing supplier relationships
• Training and onboarding new employees, monitoring performance and developing skills across the team
• Ensuring quality standards are maintained, investigating issues and implementing corrective actions to prevent recurring problems
• Ensuring employees follow operational procedures, quality standards and health and safety requirements
• Improving digital solutions across operational reporting, workflow, productivity and automation, reducing unnecessary manual processes
• Leading by example and developing a culture of accountability and continuous improvement
  

What we are looking for:

• Previous experience managing or supervising a team, with a strong understanding of quality control and continuous improvement processes
• 3–5+ years' experience within operations, production, manufacturing, warehousing desirable
• Confident with new technologies, competency across MSWord, Excel and Outlook, alongside other digital systems, Wilcom embroidery software would be advantageous
• Strong production planning and operational management experience
• Experience managing warehouse operations and stock/inventory control processes
• Purchasing and supplier management experience, including negotiation and cost control
• An understanding of machinery, production processes and operational workflows
• Excellent organisational, planning and time-management skills