We are working with a respected client based in the north east of England, near Durham for a Head of Serious Injury, on a full-time permanent basis. This is a senior leadership role within a specialist medico-legal services environment, responsible for leading the Serious Injury division. The position has full accountability for strategy, operational delivery, regulatory compliance, client relationships, and commercial performance. The role will drive service excellence, profitable growth, and continuous improvement while leading high-performing operational teams and managing expert networks in a highly regulated setting. 

What You Can Expect

• Salary £55’000 - £65’000 per annum depending on experience
• Hybrid working
• Private Medical Insurance
• Medical Cash Plan
• 5% matched pension
• 4x salary life assurance
• 23 days holiday, rising to 25 after 2 years, then 27 after 5 years, plus additional holiday purchase scheme (available after probation)
• Enhanced maternity pay
• Cycle to Work scheme

What You Will Be Doing

• A senior leadership role with ownership of a key specialist service line
• Accountability for departmental strategy, operational performance, and profitability
• Responsibility for regulatory compliance across complex medico-legal frameworks
• Close collaboration with Sales, Finance, IT, and Change teams
• Ownership of quality assurance, continuous improvement, and digitisation initiatives
• Direct influence on client satisfaction, expert performance, and service scalability
• Leadership of a high-performing, specialist operations team
• Defining and delivering the Serious Injury departmental strategy aligned to wider business objectives
• Leading the end-to-end operational delivery of medico-legal reporting for serious injury cases
• Ensuring compliance with Civil Procedure Rules (CPR), GDPR, MedCo, and relevant industry standards
• Managing and developing client relationships, including governance meetings and escalation resolution
• Driving commercial growth, revenue performance, and profitability of Serious Injury services
• Owning quality assurance frameworks to improve report quality and reduce addenda rates
• Optimising case handling workflows to meet SLA, turnaround time, and service targets
• Leading and developing operational teams to achieve KPIs and performance standards
• Managing departmental P&L, budgets, and cost control measures
• Developing and maintaining MI dashboards to provide operational and commercial transparency
• Championing digitisation, automation, and system improvements to support scalability
• Overseeing expert onboarding, validation, indemnity compliance, and ongoing performance
• Managing risk effectively and ensuring regulatory adherence at all times
• Fostering a culture of accountability, inclusivity, innovation, and continuous improvement

What We Are Looking For

• Proven operational leader with experience in regulated, service-driven environments
• Strong stakeholder management and relationship-building capability
• High level of commercial awareness with the ability to balance service quality and profitability
• Data-driven decision-maker with experience using MI and KPIs to drive performance
• Confident communicator able to lead, influence, and motivate senior teams
• Resilient and adaptable, able to manage complexity and change effectively
• Strong ethical standards with a commitment to confidentiality and professionalism
• Minimum of 3 years’ experience in serious injury medico-legal reporting or leadership within a personal injury law firm
• Demonstrable experience in operational leadership roles
• Experience managing regulatory compliance and governance frameworks
• Experience leading teams to deliver against KPIs and service-level target
• In-depth understanding of compliance and regulatory requirements
• Excellent stakeholder and client management skills
• Strong analytical capability with experience in performance reporting and MI
• Knowledge of MedCo, MoJ Portal, ISO 27001, and rehabilitation pathways (desirable)

Qualifications Required

• GCSEs including English and Maths at Grade 4/C or above
• Educated to a level enabling the production of high-quality written reports, correspondence, and presentations

Desirable: 

• Degree in Law, Healthcare, Business, or a related discipline

Attributes

• Integrity and professionalism, maintaining confidentiality at all times
• Leadership and influence, inspiring high performance
• Collaborative working style across departments
• Strong customer focus with a commitment to service excellence
• Sound, evidence-based decision-making
• Continuous improvement mindset with openness to innovation
• Accountability for outcomes and delivery against commitments

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