We are seeking a proactive and personable Customer Service Executive on a 9 -12 month fixed term contract to join a small, friendly team based in South Hereford. Reporting to the Operations Coordinator you will play a crucial role in maintaining a professional and efficient end to end service to their clients.

What you can expect

• Working hours: Monday to Friday, 8am – 5pm
• Basis: 9-12 months fixed term
• Salary: £29’500 per annum
• Free hot/cold lunches daily and free parking
• Company bonus scheme 

What you will be doing

• Answering incoming phone calls
• Monitoring the sales email inbox
• Processing online orders from the website
• Quoting customers who call or email
• Printing orders and generating pick notes for the dispatch team
• Setting up new customer accounts
• Dealing with, resolving, or escalating customer complaints
• Performing other reasonable tasks within the scope of the role

What we are looking for

• Proven experience in a customer service or support role
• Ability to work in a fast-paced environment with a sense of urgency
• Strong IT and Microsoft Office skills
• Positive, problem-solving mindset with a proactive approach
• Excellent phone etiquette and active listening skills
• Ability to multitask, prioritise, and manage time effectively
• Team player with strong communication and collaboration skills
• Adaptable and willing to support colleagues when needed
• Friendly, approachable attitude with a good sense of humour

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