This is an excellent opportunity to join a well-established manufacturing business, in north Herefordshire on a full time, fixed term contract basis supporting both customer service and administration activities.

Acting as the key point of contact for customers, you will play an important role in ensuring orders are processed efficiently, customer queries are resolved promptly, and export documentation is completed accurately.

What You Can Expect

• Salary: up to £27,000 per annum
• Monday to Thursday (8am – 5pm) and Friday (8am – 2:30pm), (40hours per week) with a 30minute unpaid lunch
• Fixed Term Contract - 12months with the potential to increase to 18 months
• Inhouse training and the encouragement to progress within the team

 What You Will Be Doing

• Acting as the primary point of contact for customer enquiries and order-related communications
• Monitoring customer orders throughout the production and fulfilment process
• Providing regular updates to customers regarding order status and delivery schedules
• Reviewing daily order books and production schedules
• Ensuring customer orders contain all relevant information and documentation
• Maintaining and updating customer pricing information within company systems
• Preparing and processing export documentation and supporting international shipments
• Liaising with production, planning and logistics teams to resolve customer and order queries

What We Are Looking For

• Previous experience within a customer service, customer support, or sales administration role
• Excellent verbal and written communication skills
• Confident and professional telephone manner
• Good IT skills, including Microsoft Office applications, SAP would be desirable
• Strong attention to detail and accuracy
• Proactive attitude with the ability to work on own initiative