Our Hereford based client requires an Estimator to join them on a full time and permanent basis, the main purpose of this role is to issue quotations for reactive works and to ensure they are completed on time and in an efficient, professional manner.

What you can expect:

• £22,000 per annum
• Working hours: 8am – 6pm rota across Monday to Friday
• 33 days holidays including bank holidays
• Bonus scheme
• Pension scheme
• Training

This is an ideal position for a hardworking and experienced administrator who is analytical, technically minded and confident with handling data.

What you will be doing:

• Assist the contract managers and other regional team colleagues with collation and production of reactive quotations within the Dynamics operating system
•  Maintain the quotations log and provide proactive support in chasing acceptance of the same
• Liaise as necessary with Service Supervisors and Engineers to ensure that all relevant information is captured to allow quotations to be produced
• Monitor and report to the regional service manager on quotation KPI’s
• Provide cover as required for the service administrator (contract retention) and regional planners
• Assist the regional service manager and regional team as required with various reporting and administrative duties
• Maintaining contact (verbal, e-mail, and letter) with customers in relation to the quotations supplied and ensuring their requirements have been met
• Contacting customers post completion of works to ensure satisfactory conclusion to the works undertaken
• Liaise with suppliers and sub-contractors as required for the furtherance of checking availability and price on behalf of the service contract managers and regional team
• Liaise with service administrators in relation to production of quotations for national accounts ensuring on time delivery with stated KPI’s
• Implementation of the relevant parts of the quality assurance system

What you will need:

• Previous administration experience
• Previous customer service/supply chain experience would be beneficial
• Previous work experience that demonstrates a methodical and well organised approach to planning and record keeping is essential
• Excellent IT skills including use of CRM systems and Microsoft Office package
• Excellent verbal communication skills with a clear and concise communication style
• Strong attention to detail and high level of accuracy
• Good general level of educational achievement at Secondary School level
• Although a technical background is not required, the ability to grasp basic technical information in relation to the company’s products and services is required